Last updated 2026-05-10
Train the assistant
The assistant draws answers from a knowledge base you control. Three sources:
1. Website crawl
Studio → Knowledge → Website: paste your domain. The assistant fetches and indexes your pages.
- Free — not available
- Pro — manual crawl, 1 per month (the crawl on signup counts as your first one). Re-crawl monthly to keep the index fresh.
- Business — auto-crawl on a schedule, so the assistant stays in sync with your site without you doing anything.
2. File upload
Studio → Knowledge → Files: upload PDFs and Word docs. Each file is split into ~500-token chunks and indexed for semantic search.
- Free — not available
- Pro — up to 10 files, 50 MB total
- Business — up to 100 files, 500 MB total
3. Manual Q&A
Studio → Knowledge → FAQs: add question / answer pairs directly. The assistant suggests new FAQs based on your manual replies in the inbox — review them in Studio → Learning.
What the assistant won't do
It will never invent answers. If it doesn't know something, it tells the client it'll get back to them and escalates the conversation to your inbox flagged as Needs your attention.